This Privacy Policy describes how We collect, use, and disclose Your information when You use SenseGuard (the "Service") — including the SenseGuard mobile app and the SenseGuard gas-leak detector hardware it connects to — and explains Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service, including real-time gas-leak monitoring and alerts. We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only where We have a valid legal basis to do so, including Your consent where consent is required.
Interpretation and Definitions
Interpretation
Words whose initial letters are capitalized have meanings defined under the conditions below. These definitions apply whether the terms appear in the singular or the plural.
Definitions
For the purposes of this Privacy Policy:
- Account — a unique account created for You to access Our Service, using Your email address and password.
- Affiliate — an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Application — SenseGuard, the mobile software application provided by the Company.
- Company ("the Company", "We", "Us", "Our") — refers to SenseGuard.
- Country/State — Pakistan.
- Device — any device that can access the Service, such as a phone or tablet.
- SenseGuard Hardware ("Sensor" or "Connected Device") — the physical SenseGuard gas-leak detector unit You set up and link to Your Account through the Application.
- Personal Data ("Personal Information") — any information that relates to an identified or identifiable individual. We use these terms interchangeably unless a law uses a specific one.
- Service — the Application and the connected SenseGuard Hardware and cloud infrastructure that together deliver gas-leak monitoring and alerts.
- Service Provider — any natural or legal person who processes data on Our behalf — for example, Firebase (Google), which We use for authentication, data storage, and push notifications.
- Usage Data — data collected automatically, either generated by the use of the Service or from the Service's infrastructure itself.
- User — any individual who accesses or uses the Service.
- You — the individual accessing or using the Service.
Collecting and Using Your Personal Information
Types of Data Collected
Account Data
When You register for an Account, We collect:
- Full name
- Email address
- Password
Your password is handled by Firebase Authentication and stored in encrypted/hashed form — We do not have access to it in plain text.
SenseGuard Device & Sensor Data
When You link a SenseGuard Hardware unit to Your Account, We collect and store data associated with that device, including:
- The device's unique Device ID and the custom name You give it (e.g. "Kitchen Sensor")
- Real-time connection status (online/offline)
- Gas-detection sensor readings and status ("Safe" or "Gas Detected")
- A timestamped history of gas-leak alerts and "all clear" events for that device, shown to You in the Alert History screen
This data is used to show You Your device's live status, notify You and other linked phones of gas leaks, and let You review past alerts.
Push Notification Data
To deliver instant gas-leak alerts — even when the Application is closed — We collect a Firebase Cloud Messaging (FCM) device token for each phone You link to a SenseGuard Hardware unit. This token is associated with the relevant device and is used solely to deliver alert notifications to that phone.
Wi-Fi Network Setup Data
During device setup ("Configure Wi-Fi"), the Application asks You to select Your home Wi-Fi network and enter its password so Your SenseGuard Hardware can connect to the internet. This network name and password are sent directly from Your phone to Your SenseGuard Hardware over the device's own local setup hotspot — they are not transmitted to or stored on Our servers.
Location Data
On Android, listing nearby Wi-Fi networks during device setup may require the Application to request Location permission from Your device's operating system, as required by Android's Wi-Fi scanning APIs. If requested, this permission is used only to display available Wi-Fi networks during setup. We do not collect, store, or use Your precise or approximate location for any other purpose, such as tracking.
Usage Data
Usage Data is collected automatically when using the Service. This may include Your Device's IP address, mobile operating system and version, unique device identifiers, app crash and diagnostic data, and how You interact with the Application's screens — collected to help Us maintain and improve the Service's reliability.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain the Service, including monitoring Your linked SenseGuard Hardware and delivering its status to the Application.
- To manage Your Account: to register and authenticate You as a user, and to give You access to Your linked devices.
- To send You gas-leak and device alerts: via push notification to every phone linked to a SenseGuard Hardware unit, including test alarms and test notifications You trigger Yourself from the Dashboard.
- To let You manage linked phones: so You can see how many phones are linked to a device and follow the in-app steps to link additional phones.
- To contact You about updates, security notices, or other informative communications related to the Service, including by push notification or email.
- To respond to Your requests: to attend and manage support requests You send Us.
- For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
- For other purposes: such as data analysis, identifying usage trends, and evaluating and improving the Service.
We may share Your Personal Data in the following situations:
- With Service Providers: such as Firebase (Google), which provides authentication, database, and push-notification infrastructure on Our behalf.
- With other linked users: if multiple phones/accounts are linked to the same SenseGuard Hardware unit, each linked account can view that device's live status, name, and alert history, and receives its alerts. Do not link a device to phones You don't want to share this information with.
- For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
- With Affiliates: who will be required to honor this Privacy Policy.
- With Your consent: for any other purpose with Your consent.
Retention of Your Personal Data
The Company retains Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, or as required to comply with Our legal obligations, resolve disputes, and enforce Our agreements and policies. We apply different retention periods based on the category of data:
- Account Information — retained for the duration of Your Account. Deleted immediately when You delete Your Account from within the Application (Account > Delete Account).
- SenseGuard Device & Alert History Data — retained for as long as the device remains linked to at least one Account. When You remove/unlink a device, or delete Your Account, Your association with that device and its history is removed; the physical device itself is unaffected and can be re-linked by anyone with physical access and its Device ID.
- Push Notification Tokens — retained for as long as the phone remains linked to a device, and removed when the device is unlinked or the Account is deleted.
- Usage Data / diagnostic logs — up to 24 months, for security monitoring and troubleshooting.
Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. You may request information about how long We will retain Your Personal Data by contacting Us.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and via Our Service Providers' infrastructure (including Firebase/Google Cloud), which may be located outside Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of Your jurisdiction. Where required by applicable law, We ensure appropriate safeguards are in place for such transfers.
Delete Your Personal Data
You can permanently delete Your Account and its associated data at any time, directly within the Application: go to Account > Delete Account, confirm Your password, and confirm the deletion. This immediately and permanently:
- Unlinks all SenseGuard Hardware devices from Your Account
- Deletes Your Account's stored data from Our database
- Deletes Your Firebase Authentication account
This action cannot be undone. If other phones remain linked to a shared device, that device and its history remain accessible to those other accounts. We may also need to retain certain limited information where We have a legal obligation or lawful basis to do so. You may also contact Us to request access to, correct, or delete any Personal Data You have provided Us.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other Legal Requirements
The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public — for example, in relation to a genuine gas-leak emergency
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us. We rely on Firebase's (Google's) security infrastructure for authentication and data storage, and Your Wi-Fi credentials are sent directly to Your device rather than through Our servers. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's and Minors' Privacy
The Service is not directed to, and We do not knowingly collect Personal Information from, anyone under the age of 16.
If You are a parent or guardian and You believe Your child has provided Us with Personal Information, please contact Us. If We become aware that We have collected Personal Information from anyone under the age of 16, We will take steps to remove that information from Our servers as soon as reasonably possible.
Some countries and states set a higher age at which an individual can consent to the processing of their own Personal Information. Where We rely on consent as a legal basis and the law applicable to a User sets an age higher than 16, We may require the consent of that User's parent or guardian before We collect and use their Personal Information.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and, for material changes, via a notice within the Application prior to the change becoming effective. We will update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact Us:
- By email: info@senseguard.io
- By visiting Our website: https://senseguard.io/