Account deletion happens entirely inside the SenseGuard app — no support ticket required.
Step-by-step
- Open the SenseGuard app and tap the menu/avatar to go to Account.
- Scroll to the Delete Account tile and tap it.
- You'll be prompted to confirm your password — enter your current password to re-authenticate.
- Confirm the deletion in the confirmation dialog. The app shows a short success message once deletion completes.
- After the account is deleted, you'll be returned to the Login screen.
Note: for security, Firebase requires a recent sign-in before deleting an account — that's why the app asks for your password. If you signed in with Google or Apple, use that provider to re-authenticate first.
What happens after deletion
When you confirm deletion, the app will:
- Remove your user record from the cloud database — device links are unlinked on deletion.
- Delete your authentication record from Firebase Auth.
- Sign you out and return the app to the Login screen.
Important: deleted accounts cannot be restored. If you have device-specific data you need to keep, back it up before deleting your account.
Troubleshooting
If deletion fails, try the following:
- Make sure you entered the correct password. If you forgot it, use the "Forgot Password" flow to reset it, then sign in and delete the account.
- If you sign in with Google or Apple, re-authenticate with the same provider before deleting.
- Ensure you have a working network connection — account deletion requires contacting our backend.
- If you see an error, take a screenshot and contact support below.
Support
If you need help deleting your account, contact our support team:
Subject line: "Account deletion issue" — include your registered email and a short description.
Deleting your account removes access to all devices linked to it. If other phones remain linked to a shared device, that device and its history stay accessible to those other accounts.